Privacy Policy

1. Introduction

Welcome to Zedtronix ("Company," "we," "our," or "us"). Zedtronix LLC is an AI-powered digital agency headquartered in Miami, Florida, USA, with offices in London (UK), Dubai (UAE), and Karachi (Pakistan).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at zedtronix.vercel.app (and any successor domain, collectively the "Site"), contact us for services, or enter into a business relationship with us.

Please read this policy carefully. By using our Site or services, you agree to the practices described herein. If you do not agree, please discontinue use of the Site.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our Site or reach out to us, we may collect:

• Contact information: Full name, email address, phone number.
• Inquiry details: Service of interest, project description, budget range, and any other information you include in your message.
• File attachments: Documents, images, or files you voluntarily upload through our contact form.
• Business information: Company name, job title, industry, and country — where provided.

2.2 Information Collected Automatically

When you visit our Site, certain technical data is collected automatically:

• Usage data: Pages visited, time spent on pages, links clicked, referral URLs.
• Device data: Browser type and version, operating system, device type, screen resolution.
• IP address and approximate location: Used to understand the geographic distribution of our visitors.
• Cookies and similar technologies: See Section 7 for full details.

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (Facebook, Instagram, LinkedIn, X/Twitter) if you engage with our profiles or advertisements.
• Referral partners who direct clients to us with consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

We will never sell your personal data to third parties.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

4.1 Service Providers & Subprocessors

We engage trusted third-party vendors to operate our business:

• Vercel Inc. — Website hosting and infrastructure (USA).
• Email service providers — For transactional and marketing emails.
• Analytics tools — For website performance monitoring (e.g., Google Analytics, where applicable).
• Payment processors — For invoicing and payment handling (if applicable).
• Project management & communication tools — Used internally by our team.

All subprocessors are bound by data processing agreements and are prohibited from using your data for any purpose other than providing services to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, court order, or governmental authority, including in the UK, USA, Pakistan, and GCC jurisdictions.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your data may be transferred. We will notify you via email and/or a prominent notice on our Site before any such transfer.

4.4 Protection of Rights

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person.

5. International Data Transfers

Zedtronix operates globally, with team members and systems in the United States, United Kingdom, UAE, and Pakistan. Your data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.

Where we transfer personal data from the European Economic Area (EEA) or United Kingdom to countries not deemed "adequate" by the relevant authorities, we rely on appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• UK International Data Transfer Agreements (IDTAs).

By using our Site or services, you consent to such transfers, subject to the safeguards described above.

6. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy:

• Inquiry data (non-clients): Up to 12 months from last contact.
• Client project data: Up to 5 years after project completion, or as required by applicable law.
• Marketing opt-ins: Until you withdraw consent or unsubscribe.
• Legal/financial records: As required by applicable law (typically 5–7 years).

After the applicable retention period, data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies (pixels, local storage) to operate and improve our Site.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You may control cookies through:

• Your browser settings (most browsers allow you to refuse or delete cookies).
• Our cookie consent banner (when presented on the Site).

Note: Disabling essential cookies may affect the functionality of the Site.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 Rights Under GDPR (UK & EU Residents)

• Right of access — Request a copy of your personal data.
• Right to rectification — Correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — Request deletion of your data.
• Right to restrict processing — Limit how we use your data.
• Right to data portability — Receive your data in a machine-readable format.
• Right to object — Object to processing based on legitimate interest or for direct marketing.
• Right to withdraw consent — At any time, where processing is based on consent.
• Right to lodge a complaint — With your local supervisory authority (e.g., the ICO in the UK, or the relevant EU Data Protection Authority).

8.2 Rights Under CCPA/CPRA (California Residents)

• Know what personal information is collected, used, disclosed, or sold.
• Delete personal information we hold about you.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information (we do not sell personal data).
• Non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at privacy@zedtronix.com or info@zedtronix.com.

We will respond within 30 days (GDPR) or 45 days (CCPA) of receiving a verifiable request.

9. Children's Privacy

Our Site and services are intended for business clients and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will delete it promptly. If you believe a minor has submitted data to us, please contact us immediately at info@zedtronix.com.

10. Third-Party Links

Our Site may contain links to third-party websites, social media platforms, and external services. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of external sites.

11. Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These include:

• Encrypted data transmission (HTTPS/TLS).
• Access controls and role-based permissions for internal systems.
• Regular security reviews of our platforms.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide notice via email (if you are a client or subscriber) or via a prominent notice on the Site. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related questions, requests, or concerns, please contact:

*This Privacy Policy is provided for informational purposes and reflects Zedtronix's data practices as of the effective date above. It does not constitute legal advice. We recommend consulting a qualified legal professional for jurisdiction-specific compliance requirements.*